When A System Is Stable, Telling The

Failure Of Management To Plan For The Future And To Foresee Problems Has Brought About Waste Of Manpower, Of Materials, Of The Machine-time, Of All Which Raise The Manufacturer's Cost And Price That The Purchaser Must Pay

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Learning Is Not Compulsory; It's Voluntary... But To Survive, We Must Learn.

Management Does Not Know What A System Is.

A Leader's Job Is To Help His People.