It's Management's Job To Know.

The Process Is Not Just The Sum Of Its Parts.

Survival Is Optional. No One Has To Change.

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

Learning Is Not Compulsory; It's Voluntary. Improvement Is Not Compulsory; It's Voluntary. But To Survive, We Must Learn.