It's Management's Job To Know.

People Are Entitled To Joy In Work.

Change The Rule And You Will Get A New Number.

Defects Are Not Free. Somebody Makes Them, And Gets Paid For Making Them.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.