It's Management's Job To Know.

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

Nothing Happens Without Personal Transformation.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.