Nothing Happens Without Personal Transformation.

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

We Must Understand Variation.