We Must Understand Variation.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

Research Shows That The Climate Of An Organization Influences An Individuals Contribution Far More Than The Individual Himself.

Quality Is Pride Of Workmanship.

Scrap Doesn't Come For Free, We Pay Someone To Make It.

You Must Have A Supplier Relationship Of Constant Improvement.