We Must Understand Variation.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

You Can Not Achieve An Aim Unless You Have A Method.

The Source Of Innovation Is Freedom. All We Have - New Knowledge, Invention - Comes From Freedom. Discoveries And New Knowledge Come From Freedom. When Somebody Is Responsible Only To Himself, [has] Only Himself To Satisfy, Then You'll Have Invention, New Thought, Now Product, New Design, New Ideas.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.