We Must Understand Variation.

A System Can Not Understand Itself.

Let Us Ask Our Suppliers To Come And Help Us To Solve Our Problems.

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.