The Most Important Things Cannot Be Measured.

Divide Responsibility And Nobody Is Responsible.

Change The Rule And You Will Get A New Number.

...the Most Important Things We Need To Manage Can't Be Measured.

Part Of America's Industrial Problems Is The Aim Of Its Corporate Managers. Most American Executives Think They Are In The Business To Make Money, Rather Than Products Or Service. The Japanese Corporate Credo, On The Other Hand, Is That A Company Should Become The World's Most Efficient Provider Of Whatever Product And Service It Offers. Once It Becomes The World Leader And Continues To Offer Good Products, Profits Follow.

Any Manager Can Do Well In An Expanding Market.