The Most Important Things Cannot Be Measured.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

Change The Rule And You Will Get A New Number.

...the Most Important Things We Need To Manage Can't Be Measured.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.