Shrink, Shrink Variation, To Reduce The Loss.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

We Must Understand Variation.

Quality Starts In The Boardroom.

Zero Defects Is A Super Highway Going Down The Tube.