Shrink, Shrink Variation, To Reduce The Loss.

People Care More For Themselves When They Contribute To The System.

Uncontrolled Variation Is The Enemy Of Quality.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.

Scientific Data Are Not Taken For Museum Purposes; They Are Taken As A Basis For Doing Something. If Nothing Is To Be Done With The Data, Then There Is No Use In Collecting Any. The Ultimate Purpose Of Taking Data Is To Provide A Basis For Action Or A Recommendation For Action. The Step Intermediate Between The Collection Of Data And The Action Is Prediction.