A Bad System Will Beat A Good

Confusing Common Causes With Special Causes Will Only Make Things Worse.

I Am Not Reporting Things About People. I Am Reporting Things About Practices.

People Need To Know What Their Jobs Are.

A Leader Knows Who Is Outside Of The System And Needs Special Help.

Our Prevailing System Of Management Has Destroyed Our People. People Are Born With Intrinsic Motivation, Self-respect, Dignity, Curiosity To Learn, Joy In Learning. The Forces Of Destruction Begin With Toddlers - A Prize For The Best Halloween Costume, Grades In School, Gold Stars - And On Up Through The University. On The Job People, Teams, And Divisions Are Ranked, Reward For The Top, Punishment For The Bottom. Management By Objectives, Quotas, Incentive Pay, Business Plans, Put Together Separately, Division By Division, Cause Further Loss, Unknown And Unknowable.