A Bad System Will Beat A Good

Information Is Not Knowledge. Let's Not Confuse The Two.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

The Moral Is That It Is Necssary To Innovate, To Predict The Needs Of The Customers, And Give Him More. He That Innovates And Is Lucky Will Take The Market.