People Learn In Different Ways: Reading, Listening,

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

Without Questions, There Is No Learning.

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth

Manage The Cause, Not The Result.