We Should Be Guided By Theory, Not

Experience By Itself Teaches Nothing.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

People Care More For Themselves When They Contribute To The System.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.