We Want Best Efforts Guided By Theory.

...the Most Important Things We Need To Manage Can't Be Measured.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

Our Prevailing System Of Management Has Destroyed Our People. People Are Born With Intrinsic Motivation, Self-respect, Dignity, Curiosity To Learn, Joy In Learning. The Forces Of Destruction Begin With Toddlers - A Prize For The Best Halloween Costume, Grades In School, Gold Stars - And On Up Through The University. On The Job People, Teams, And Divisions Are Ranked, Reward For The Top, Punishment For The Bottom. Management By Objectives, Quotas, Incentive Pay, Business Plans, Put Together Separately, Division By Division, Cause Further Loss, Unknown And Unknowable.

A Leader's Job Is To Help His People.