We Want Best Efforts Guided By Theory.

Innovation Comes From People Who Take Joy In Their Work.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

We Should Be Guided By Theory, Not By Numbers.

We Want Best Efforts Guided By Theory.