Zero Defects Is A Super Highway Going

We Must Understand Variation.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

To Successfully Respond To The Myriad Of Changes That Shake The World, Transformation Into A New Style Of Management Is Required. The Route To Take Is What I Call Profound Knowledge, Knowledge For Leadership Of Transformation.

Any Manager Can Do Well In An Expanding Market.

Improve Constantly And Forever The System Of Production And Service, To Improve Quality And Productivity, And Thus Constantly Decrease Costs.