Any Manager Can Do Well In An

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

When People Try To Do What They Can Not Do, They Wish To Give Up.

There Is No Economy In Having One Operation Produce A Part And Another Separate The Good Ones From The Bad Ones.

The Most Important Measures Are Both Unknown And Unknowable.

You Have To Manage A System. The System Doesn't Manage Itself.