The Emphasis Should Be On Why We

Quality Begins With The Intent, Which Is Fixed By Management.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

There Is No Knowledge Without Theory.

A Goal Without A Method Is Nonsense.

We Have To Bring Back The Individual. Management Has Smothered The Individual.