The Great Discoveries Are Usually Obvious.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Successful People Breed Success.

Improving Quality Requires A Culture Change, Not Just A New Diet.