Quality Is Such An Attractive Banner That

Quality Means Conformance To Requirements, Not Elegance.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.