It Isn't What You Find, It's What

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

When You're Out Of Quality, You're Out Of Business.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

In A True Zero-defects Approach, There Are No Unimportant Items.