Most Things Don't Work Like They Are

Quality Means Conformance To Requirements, Not Elegance.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

It Isn't What You Find, It's What You Do About What You Find.

You Don't Have To Be Noisy To Be Effective.