Being Convinced One Knows The Whole Story

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Improving Quality Requires A Culture Change, Not Just A New Diet.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

It Is Not Possible To Know What You Need To Learn.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.