Making A Wrong Decision Is Understandable. Refusing

It Is Not Possible To Know What You Need To Learn.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Improving Quality Requires A Culture Change, Not Just A New Diet.

When You're Out Of Quality, You're Out Of Business.