You Don't Have To Be Noisy To

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

When You're Out Of Quality, You're Out Of Business.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.