You Don't Have To Be Noisy To

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

The Great Discoveries Are Usually Obvious.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Improving Quality Requires A Culture Change, Not Just A New Diet.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.