The Cost Of Quality Is The Expense

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Quality Means Conformance To Requirements, Not Elegance.

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?