Quality Starts In The Boardroom.

Understanding Variation Is The Key To Success In Quality And Business.

Without Theory We Can Only Copy.

You Can Expect What You Inspect.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

You Can See From A Flow Diagram Who Depends On You And Whom You Can Depend On. You Can Now Take Joy In Your Work.