Quality Starts In The Boardroom.

People Need To Know What Their Jobs Are.

The Worker Is Not The Problem. The Problem Is At The Top! Management!

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

Scrap Doesn't Come For Free, We Pay Someone To Make It.

Profit In Business Comes From Repeat Customers, Customers That Boast About Your Project Or Service, And That Bring Friends With Them.