You Can Not Define Being Exactly On

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

Any Two People Have Different Ideas Of What Is Important.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

We Want Best Efforts Guided By Theory.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.