Management Does Not Know What A System

Retroactive Management Emphasizes The Bottom Line.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Understanding Variation Is The Key To Success In Quality And Business.

Without Theory There Is Nothing To Modify Or Learn.

People Work In The System. Management Creates The System