To Optimize The Whole, We Must Sub-optimize

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

I Am Not Reporting Things About People. I Am Reporting Things About Practices.

When People Try To Do What They Can Not Do, They Wish To Give Up.

Management Of Outcomes May Not Be Any More Than A Skill. It Does Not Require Knowledge.