Manage The Cause, Not The Result.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Sub-optimization Is When Everyone Is For Himself. Optimization Is When Everyone Is Working To Help The Company.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

You Should Not Ask Questions Without Knowledge.

We Must Satisfy Our Customers.