Profit In Business Comes From Repeat Customers

Any Two People Have Different Ideas Of What Is Important.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

Change The Rule And You Will Get A New Number.

It Is A Mistake To Assume That If Everybody Does His Job, It Will Be All Right. The Whole System May Be In Trouble.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.