Profit In Business Comes From Repeat Customers

Each System Is Perfectly Designed To Give You Exactly What You Are Getting Today.

Understanding Variation Is The Key To Success In Quality And Business.

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.

A System Must Be Managed. It Will Not Manage Itself. Left To Themselves In The Western World, Components Become Selfish, Competitive. We Cannot Afford The Destructive Effect Of Competition.

Management By Results - Like Driving A Car By Looking In Rear View Mirror.