Profit In Business Comes From Repeat Customers

A System Must Be Managed. It Will Not Manage Itself.

A Goal Without A Method Is Nonsense.

The Prevailing Style Of Management Must Undergo Transformation. A System Can Not Understand Itself. The Transformation Requires A View From Outside.

The Problem Is That Most Courses Teach What Is Wrong.

It Is A Mistake To Assume That If Everybody Does His Job, It Will Be All Right. The Whole System May Be In Trouble.