Quality Has To Be Caused, Not Controlled.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

The Great Discoveries Are Usually Obvious.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

In A True Zero-defects Approach, There Are No Unimportant Items.