Quality Has To Be Caused, Not Controlled.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

The Cost Of Quality Is The Expense Of Doing Things Wrong.

In A True Zero-defects Approach, There Are No Unimportant Items.

Slowness To Change Usually Means Fear Of The New.

It Isn't What You Find, It's What You Do About What You Find.