Quality Has To Be Caused, Not Controlled.

In A True Zero-defects Approach, There Are No Unimportant Items.

Slowness To Change Usually Means Fear Of The New.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.