Quality Has To Be Caused, Not Controlled.

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Quality Has To Be Caused, Not Controlled.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

When In Doubt, Delete It.