Managing By Results Only Makes Things Worse.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

When Asked What Single Event Was Most Helpful In Developing The Theory Of Relativity, Albert Einstein Replied, "figuring Out How To Think About The Problem".

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

Nobody Goes To Work To Do A Bad Job.