Managing By Results Only Makes Things Worse.

...the Most Important Things We Need To Manage Can't Be Measured.

You Can Expect What You Inspect.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

The Job Can't Be Finished Only Improved To Please The Customer.

The Questions Are More Important Than The Answers.