People Need To Know What Their Jobs

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Each System Is Perfectly Designed To Give You Exactly What You Are Getting Today.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

You Do Not Find Knowledge In A Dictionary, Only Information.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.