People Need To Know What Their Jobs

Eighty Percent Of American Managers Cannot Answer With Any Measure Of Confidence These Seemingly Simple Questions: What Is My Job? What In It Really Counts? How Well Am I Doing?

Knowledge Is The Key.

We Should Work On Our Process, Not The Outcome Of Our Processes.

Knowledge Needs To Be A Verb.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.