Knowledge Is The Key.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

People Care More For Themselves When They Contribute To The System.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

What Makes A Scientist Great Is The Care That He Takes In Telling You What Is Wrong With His Results, So That You Will Not Misuse Them.

The Aim Proposed Here For Any Organization Is For Everybody To Gain - Stockholders, Employees, Suppliers, Customers, Community, The Environment - Over The Long Term.