Knowledge Is The Key.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Learn The Basics Of Analytics And People Will Love You. If You Don't Have Time To Learn, Hire Someone.

The Most Valuable "currency" Of Any Organization Is The Initiative And Creativity Of Its Members. Every Leader Has The Solemn Moral Responsibility To Develop These To The Maximum In All His People. This Is The Leader's Highest Priority.