Knowledge Is The Key.

We Should Be Guided By Theory, Not By Numbers.

Manage The Cause, Not The Result.

Improve Constantly And Forever The System Of Production And Service, To Improve Quality And Productivity, And Thus Constantly Decrease Costs.

Any Manager Can Do Well In An Expanding Market.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.