Without Questions, There Is No Learning.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

Management By Results - Like Driving A Car By Looking In Rear View Mirror.

Quality Is Everyone's Responsibility.

Learning Is Not Compulsory; It's Voluntary... But To Survive, We Must Learn.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.