Uncontrolled Variation Is The Enemy Of Quality.

Management's Job Is To Optimize The Whole System.

To Successfully Respond To The Myriad Of Changes That Shake The World, Transformation Into A New Style Of Management Is Required. The Route To Take Is What I Call Profound Knowledge, Knowledge For Leadership Of Transformation.

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

Put A Good Person In A Bad System And The Bad System Wins, No Contest.

Knowledge Is Theory. We Should Be Thankful If Action Of Management Is Based On Theory. Knowledge Has Temporal Spread. Information Is Not Knowledge. The World Is Drowning In Information But Is Slow In Acquisition Of Knowledge. There Is No Substitute For Knowledge.