There Must Be Consistency In Direction.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

A Bad System Will Beat A Good Person Every Time.

The Emphasis Should Be On Why We Do A Job.

One Need Not Be Eminent In Any Part Of Profound Knowledge In Order To Understand It And To Apply It. The Various Segments Of The System Of Profound Knowledge Cannot Be Separated. They Interact With Each Other. For Example Knowledge About Psychology Is Incomplete Without Knowledge Of Variation.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.