There Must Be Consistency In Direction.

The Questions Are More Important Than The Answers.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

When We Cooperate, Everybody Wins.

We Should Be Guided By Theory, Not By Numbers.