There Must Be Consistency In Direction.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

Management By Results Is Confusing Special Causes With Common Causes.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

We Know What We Told Him, But We Don't Know What He Heard.