You Cannot Inspect Quality Into The Product;

Survival Is Optional. No One Has To Change.

Let Us Ask Our Suppliers To Come And Help Us To Solve Our Problems.

Don't Expect Smart People To Listen To You Without Proof.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

You Can See From A Flow Diagram Who Depends On You And Whom You Can Depend On. You Can Now Take Joy In Your Work.