You Can Expect What You Inspect.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.

Judging People Does Not Help Them.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

Put A Good Person In A Bad System And The Bad System Wins, No Contest.