The Most Important Figures For Management Of

Managing By Results Only Makes Things Worse.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

A Rule Should Suit The Purpose.

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

Zero Defects Is A Super Highway Going Down The Tube.