You Are Your Projects!

The Winners Stun Us Not By Their Cleverness, But By The Fact That Every Tiny Aspect Of The Business Is Just A Touch Better Than The Norm.

Champions Are Pioneers, And Pioneers Get Shot At. The Companies That Get The Most From Champions, Therefore, Are Those That Have Rich Support Network So Their Pioneers Will Flourish. This Point Is So Important It's Hard To Overstress. No Support Systems, No Champions. No Champions, No Innovations.

Leaders Do Stuff That Matters.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

Organizations Exist To Serve. Period. Leaders Live To Serve. Period.