Customers Perceive Service In Their Own Unique,

We Found That The Most Exciting Environments, That Treated People Very Well, Are Also Tough As Nails. There Is No Bureaucratic Mumbo-jumbo... Excellent Companies Provide Two Things Simultaneously: Tough Environments And Very Supportive Environments.

To Sell Is Above All To Master The Art And Science Of Listening.

There's Nobody In The World That Wouldn't Change Places With The Americans. The Economy Is Phenomenally Large, The Entrepreneurial Class Is Very Alive And Very Well, The Universities, Despite Budget Problems, Still Turn Out Something Like 90 Percent Of The Refereed Academic And Technical Articles In The World. There's A Lot On Everybody's Agenda.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

South Africa Has All The Tools To Compete In The New Global Village - An Eager Workforce, Ready To Take On Any Challenge.