What Gets Measured Gets Done.

The Little People Will Get Even, Which Is One Of A Thousand Reasons Why They Are Not Little People At All. If You're A Jerk As A Leader, You Will Be Torpedoed. And Usually It Won't Be By Your Vice Presidents; It Will Be On The Loading Dock At 3am When No Supervisors Are Around.

Bold Botches Are To Be Cherished.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.

We Are No Doubt In The Great Age Of The Brand.

The Populations Of Most Cities Around The World Continue To Grow. The Reasonspeople Congregate In Cities Are Various And Complex, And The Dawn Of The Digital Age Has Not Put Much Of Adamper On The Human Urge To Congregate.