Tradition Is A Very Powerful Force.

Managers Are Trained To Make Incremental, Programmatic Improvements. They Aren't Trained To Lead Large-scale Change.

Motivation Is Not A Thinking Word; It's A Feeling Word.

Never Underestimate The Power Of A Good Story.

In The Final Analysis, Change Sticks When It Becomes The Way We Do Things Around Here.

Leadership Produces Change. That Is Its Primary Function