Tradition Is A Very Powerful Force.

Because Management Deals Mostly With The Status Quo And Leadership Deals Mostly With Change, In The Next Century We Are Going To Have To Try To Become Much More Skilled At Creating Leaders.

Leadership Defines What The Future Should Look Like, Aligns People With That Vision, And Inspires Them To Make It Happen Despite The Obstacles.

Without Credible Communication, And A Lot Of It, The Hearts And Minds Of Others Are Never Captured.

Good Communication Is Not Just Data Transfer. You Need To Show People Something That Addresses Their Anxieties, That Accepts Their Anger, That Is Credible In A Very Gut-level Sense, And That Evokes Faith In The Vision.

A Higher Rate Of Urgency Does Not Imply Ever-present Panic, Anxiety, Or Fear. It Means A State In Which Complacency Is Virtually Absent.