The Heart Of Change Is In The

No Vision Issue Today Is Bigger Than The Question Of Efficiency Versus Some Combination Of Innovation And Customer Service.

A Culture Truly Changes Only When A New Way Of Operating Has Been Shown To Succeed Over Some Minimum Period Of Time.

A Leader Needs Enough Understanding To Fashion An Intelligent Strategy.

Leadership Is About Setting A Direction. It's About Creating A Vision, Empowering And Inspiring People To Want To Achieve The Vision, And Enabling Them To Do So With Energy And Speed Through An Effective Strategy. In Its Most Basic Sense, Leadership Is About Mobilizing A Group Of People To Jump Into A Better Future.

This Is True Even In Organizations That Are Very Focused On Analysis And Quantitative Measurement, Even Among People Who Think Of Themselves As Smart In An Mba Sense. In Highly Successful Change Efforts, People Find Ways To Help Others See The Problems Or Solutions In Ways That Influence Emotions, Not Just Thought.