Overcoming Complacency Is Crucial At The Start Of Any Change Process, And It Often Requires A Little Bit Of Surprise, Something That Grabs Attention At More Than An Intellectual Level. You Need To Surprise People With Something That Disturbs Their View That Everything Is Perfect.

-John P. Kotter

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Overcoming Complacency Is Crucial At The Start

John P. Kotter

Overcoming Complacency Is Crucial At The Start Of Any Change Process, And It Often Requires A Little Bit Of Surprise, Something That Grabs Attention At More Than An Intellectual Level. You Need To Surprise People With Something That Disturbs Their View That Everything Is Perfect.

Topic

Views

People

Perfect

Because Management Deals Mostly With The Status Quo And Leadership Deals Mostly With Change, In The Next Century We Are Going To Have To Try To Become Much More Skilled At Creating Leaders.

Creating

Leader

Trying