No Requirement Of Industry Is So Much

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

We Should Work On Our Process, Not The Outcome Of Our Processes.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.