You Do Not Install Quality; You Begin

The Prevailing Style Of Management Must Undergo Transformation. A System Can Not Understand Itself. The Transformation Requires A View From Outside.

You Can Not Define Being Exactly On Time.

Without Theory There Is Nothing To Modify Or Learn.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Confusing Common Causes With Special Causes Will Only Make Things Worse.