Listening Is Not A Skill; It Is

As To The Idea That Advertising Motivates People, Remember The Edsel.

As Soon As You Move One Step Up From The Bottom, Your Effectiveness Depends On Your Ability To Reach Others Through The Spoken And Written Word.

Inside An Organization There Are Only Cost Centers. The Only Profit Center Is A Customer Whose Check Has Not Bounced.

Trust Is Congruence Between What You Say And What You Do.

Defending Yesterday Is Far More Risky Than Making Tomorrow.