The Best Way To Predict The Future

Business Purpose And Business Mission Are So Rarely Given Adequate Thought Is Perhaps The Most Important Cause Of Business Frustration And Failure.

There Is No Reason To Believe That The People Who Staff The Managerial And Professional Positions In Our Service Institutions Are Any Less Qualified, Any Less Competent Or Honest, Or Any Less Hard-working Than The Men Who Manage Businesses. Conversely, There Is No Reason To Believe That Business Managers, Put In Control Of Service Institutions, Would Do Better Than The 'bureaucrats'. Indeed, We Know That They Immediately Become Bureaucrats Themselves.

Most Discussions Of Decision Making Assume That Only Senior Executives Make Decisions Or That Only Senior Executives' Decisions Matter. This Is A Dangerous Mistake.

One Either Meets Or One Works.

You Cannot Prevent A Major Catastrophe, But You Can Build An Organization That Is Battle-ready, Where People Trust One Another. In Military Training, The First Rule Is To Instill Soldiers With Trust In Their Officers - Because Without Trust, They Won't Fight.