Employees Who Believe That Management Is Concerned

Most Of My Career Has Been In Sales. I Spend 50% Or More Of My Time With Customers And Employees, And I Can't Wait For It To Be More Than 50%.

By The Time I Stepped Down As Xerox's Ceo In 2009 - And As Chairman In January 2010 - Xerox Had Become The Vibrant, Profitable And Revitalized Company That It Still Is Today. What Made The Difference Was A Strong Turnaround Plan, Dedicated People And A Firm Commitment From Company Leaders.

I'm Not Formal And I'm Impatient. So I Think My Team Would Say That When She Starts Tapping Her Pen And The Leg Starts Moving Quickly, That It's Time To Move On. I'm Not Good At Long, Drawn-out Kinds Of Sessions.

Employees Who Believe That Management Is Concerned About Them As A Whole Person - Not Just An Employee - Are More Productive, More Satisfied, More Fulfilled. Satisfied Employees Mean Satisfied Customers, Which Leads To Profitability.

There's Nothing Quite As Powerful As People Feeling They Can Have Impact And Make A Difference. When You've Got That Going For You, I Think It's A Very Powerful Way To Implement Change.