There Is An Explosion Of Information Happening,

Employees Who Believe That Management Is Concerned About Them As A Whole Person - Not Just An Employee - Are More Productive, More Satisfied, More Fulfilled. Satisfied Employees Mean Satisfied Customers, Which Leads To Profitability.

The Hardware Business Is All About Per-unit Manufacturing Cost And Functionality. The Services Business Is Less Asset-intensive And More Dependent On People.

I Got A Journalism Degree. I Started Doing Journalism - I Interned At 'cosmopolitan' Magazine In The 1970s, Which Probably Wasn't The Best Place For Me, And I Spent Six Or Nine Months Freelancing. Anyway, I Wasn't That Good At It.

Most Of My Career Has Been In Sales. I Spend 50% Or More Of My Time With Customers And Employees, And I Can't Wait For It To Be More Than 50%.

You Should Be Accumulating Really Great Relationships Throughout Your Career.