Eliminate Numerical Quotas, Including Management By Objectives.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

Experience By Itself Teaches Nothing.

Without Questions, There Is No Learning.